5 Reasons Why You Should Use WhatsApp To Communicate With Your Customers.

By Paul Gandar

In today’s fast paced world, customers want to connect with businesses faster, easier, and on their terms. Customers prefer to buy from companies that provide real-time sales support and customer service, and the evidence proves it.  The eDigital Customer Service Benchmark Survey found real-time customer service had the highest customer satisfaction levels at 73% compared…

Stop Wasting Time On Bad Leads – Here’s How

By Paul Gandar

For customers, an unanswered call, message or email leads to frustration. They want their enquiry dealt with or their problem solved efficiently and effectively, and if you can’t do it they may move on to your competitor. Unfortunately, at times when there’s a higher volume of incoming communication or fewer team members, voicemails can go…