Stop Wasting Time On Bad Leads – Here’s How
For customers, an unanswered call, message or email leads to frustration. They want their enquiry dealt with or their problem solved efficiently and effectively, and if you can’t do it they may move on to…
Taking The Customer Journey Into A Mobile Friendly Space
In a world where people demand instant gratification, the speed at which your business operates is a key part of any customer communication strategy. If your team is wasting time chasing endless digital paper trails…
The Secret To Giving Your Sales Staff More Time To Help Them Be More Efficient
Your sales team is there to sell. Sounds simple, however this valuable resource can get pulled in to resolving customer queries and dealing with administration when they should be focused on closing a sale. If…
Synchronous or Asynchronous – Which Messaging Option is Better for Your Business?
What is Synchronous messaging, and how is it different from Asynchronous messaging? What are the advantages and disadvantages of each? Which should you pick as a medium to provide customer support when running a business?…
Are you an Estate Agent who outsources your live chat?
Does your Estate Agency outsource its live chat, or are you thinking about live chat to generate leads & valuations? Live chat outsourcing (or managed chat) seems gloriously convenient. On the surface, it promises a…
5 tips for touchless sales experiences via the WhatsApp API
WhatsApp is without doubt, the world’s most influential digital communication channel and its adoption in the UK is prolific. Over 65 billion messages are sent everyday on WhatsApp. Just think about that. 65 billion. Every…