In today’s fast paced world, customers want to connect with businesses faster, easier, and on their terms. Customers prefer to buy from companies that provide real-time sales support and customer service, and the evidence proves…
The General Data Protection Regulations came into force in 2018. As a result, businesses need to ensure that they are compliant with legislation in relation to the methods they use to collect, store, analyse, use,…
For customers, an unanswered call, message or email leads to frustration. They want their enquiry dealt with or their problem solved efficiently and effectively, and if you can’t do it they may move on to…
In a world where people demand instant gratification, the speed at which your business operates is a key part of any customer communication strategy. If your team is wasting time chasing endless digital paper trails…
Your sales team is there to sell. Sounds simple, however this valuable resource can get pulled in to resolving customer queries and dealing with administration when they should be focused on closing a sale. If…
What is Synchronous messaging, and how is it different from Asynchronous messaging? What are the advantages and disadvantages of each? Which should you pick as a medium to provide customer support when running a business?…