Many businesses, large or small, feel like their customer support systems are up to scratch when they set up a phone system, an Outlook email, and so on. They might even use a ticketing system…

Enterprise messaging today is synonymous with Slack and MS Teams. So what exactly are these? Slack and MS Teams are both cloud collaboration tools coming from the US which utilise chat for communication and team…

One of the latest trends in the advertising world is conversational marketing, a powerful way to move your buyers through the sales funnel. By establishing authentic experiences with consumers, you build strong relationships with them.…

Internal business communication is a key functional aspect of today’s offices. You can’t leave your cubicle to walk up to your teammate’s desk every time you have a query. And if you are still using…