Your sales team is there to sell. Sounds simple, however this valuable resource can get pulled in to resolving customer queries and dealing with administration when they should be focused on closing a sale. If…
What is Synchronous messaging, and how is it different from Asynchronous messaging? What are the advantages and disadvantages of each? Which should you pick as a medium to provide customer support when running a business?…
Does your Estate Agency outsource its live chat, or are you thinking about live chat to generate leads & valuations? Live chat outsourcing (or managed chat) seems gloriously convenient. On the surface, it promises a…
WhatsApp is without doubt, the world’s most influential digital communication channel and its adoption in the UK is prolific. Over 65 billion messages are sent everyday on WhatsApp. Just think about that. 65 billion. Every…
A new revolution in communications Communications in the past 5 years have been revolutionised by WhatsApp. Keeping in touch with friends and family is now a doddle since the mass adoption of WhatsApp – in…
Live chat first appeared some 20 years ago and it didn’t take long for it became a common method of connecting customers to sales & service teams. Chat (or messaging) evolved due to the shortcomings…