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Are you an Estate Agent who outsources your live chat?

By Paul Gandar

Does your Estate Agency outsource its live chat, or are you thinking about live chat to generate leads & valuations? Live chat outsourcing (or managed chat) seems gloriously convenient. On the surface, it promises a…

5 tips for touchless sales experiences via the WhatsApp API

By Paul Gandar

WhatsApp is without doubt, the world’s most influential digital communication channel and its adoption in the UK is prolific. Over 65 billion messages are sent everyday on WhatsApp. Just think about that. 65 billion. Every…

The WhatsApp ticking time bomb that Businesses shouldn’t ignore

By Paul Gandar

A new revolution in communications Communications in the past 5 years have been revolutionised by WhatsApp. Keeping in touch with friends and family is now a doddle since the mass adoption of WhatsApp – in…

Do you pay to outsource your Live Chat?

By Paul Gandar

Live chat first appeared some 20 years ago and it didn’t take long for it became a common method of connecting customers to sales & service teams. Chat (or messaging) evolved due to the shortcomings…

WhatsApp API – notifications & customer care messages explained

By Paul Gandar

Whilst WhatsApp API offers businesses the benefit of engaging with customers on the UK’s most messaging app, there are a few important differences to the WhatsApp we use in our everyday personal accounts. WhatsApp define…

The Social Messaging Landscape in 2019 and Beyond

By Paul Gandar

Customer expectations have transformed dramatically, which in the UK, can be down to the adoption of WhatsApp as a key communication tool in our lives; social customer service is no longer focused solely on swift…

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Recent posts

5 Reasons Why You Should Use WhatsApp To Communicate With Your Customers.

5 Reasons Why You Should Use WhatsApp To Communicate With Your Customers.

16th October 2020 Off
WhatsApp and GDPR

Do Your Staff Use WhatsApp For Customer Communication? You Could Have A Serious GDPR Breach

12th October 2020 Off

Stop Wasting Time On Bad Leads – Here’s How

17th September 2020 Off
Taking The Customer Journey Into A Mobile Friendly Space

Taking The Customer Journey Into A Mobile Friendly Space

11th September 2020 Off

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