Customer expectations have transformed dramatically, which in the UK, can be down to the adoption of WhatsApp as a key communication tool in our lives; social customer service is no longer focused solely on swift…
There is a strong case to say that it will. Chat apps such as WhatsApp & Facebook Messenger is a fusion of both real-time chat (and all of the accompanying functionalities such as typing indicators)…
Email is a mess. It’s confusing (ahem, forwards and CCs), stressful (hello, post-vacation email pileup), and often redundant (looking at you, reply-all). The internet is filled with theories of email’s impending doom, claiming email is…
Most businesses nowadays try to be efficient, convenient and user friendly. Believe it or not, WhatsApp can really help you in all these regards. There many ways where your business can greatly benefit from using…
Many businesses, large or small, feel like their customer support systems are up to scratch when they set up a phone system, an Outlook email, and so on. They might even use a ticketing system…
Enterprise messaging today is synonymous with Slack and MS Teams. So what exactly are these? Slack and MS Teams are both cloud collaboration tools coming from the US which utilise chat for communication and team…