5 Reasons Why You Should Use WhatsApp To Communicate With Your Customers.

By Paul Gandar

5 Reasons Why You Should Use WhatsApp To Communicate With Your Customers. October 16 2020 In today’s fast paced world, customers want to connect with businesses faster, easier, and on their terms. Customers prefer to buy from companies that provide real-time sales support and customer service, and the evidence proves it.  The eDigital Customer Service…

Stop Wasting Time On Bad Leads – Here’s How

By Paul Gandar

Stop Wasting Time On Bad Leads – Here’s How September 17 2020 For customers, an unanswered call, message or email leads to frustration. They want their enquiry dealt with or their problem solved efficiently and effectively, and if you can’t do it they may move on to your competitor. Unfortunately, at times when there’s a…

Taking The Customer Journey Into A Mobile Friendly Space

By Jon Williams

Taking The Customer Journey Into A Mobile Friendly Space September 11 2020 In a world where people demand instant gratification, the speed at which your business operates is a key part of any customer communication strategy. If your team is wasting time chasing endless digital paper trails and telephone tags in a bid to communicate…

Are you an Estate Agent who outsources your live chat?

By Paul Gandar

Are you an Estate Agent who outsources your live chat? June 21 2020 Live chat outsourcing (or managed chat) seems gloriously convenient. On the surface, it promises a golden offering of extended support hours and lead generation, without extra employee strain. By assigning your live chat customer service to an external vendor, you can take…