5 Reasons Why You Should Use WhatsApp To Communicate With Your Customers.

By Paul Gandar

In today’s fast paced world, customers want to connect with businesses faster, easier, and on their terms. Customers prefer to buy from companies that provide real-time sales support and customer service, and the evidence proves it.  The eDigital Customer Service Benchmark Survey found real-time customer service had the highest customer satisfaction levels at 73% compared…

Stop Wasting Time On Bad Leads – Here’s How

By Paul Gandar

For customers, an unanswered call, message or email leads to frustration. They want their enquiry dealt with or their problem solved efficiently and effectively, and if you can’t do it they may move on to your competitor. Unfortunately, at times when there’s a higher volume of incoming communication or fewer team members, voicemails can go…

Taking The Customer Journey Into A Mobile Friendly Space

By Jon Williams

In a world where people demand instant gratification, the speed at which your business operates is a key part of any customer communication strategy. If your team is wasting time chasing endless digital paper trails and telephone tags in a bid to communicate with your customers effectively, then you’re in need of a more streamlined…

Are you an Estate Agent who outsources your live chat?

By Paul Gandar

Does your Estate Agency outsource its live chat, or are you thinking about live chat to generate leads & valuations? Live chat outsourcing (or managed chat) seems gloriously convenient. On the surface, it promises a golden offering of extended support hours and lead generation, without extra employee strain. By assigning your live chat customer service…