Are you an Estate Agent who outsources your live chat?

By Paul Gandar

Are you an Estate Agent who outsources your live chat? June 21 2020 Live chat outsourcing (or managed chat) seems gloriously convenient. On the surface, it promises a golden offering of extended support hours and lead generation, without extra employee strain. By assigning your live chat customer service to an external vendor, you can take…

5 tips for touchless sales experiences via the WhatsApp API

By Paul Gandar

5 tips for touchless sales experiences via the WhatsApp API April 23 2020 WhatsApp is without doubt, the world’s most influential digital communication channel and its adoption in the UK is prolific. Over 65 billion messages are sent everyday on WhatsApp. Just think about that. 65 billion. Every day. This is not a fad for…

Do you pay to outsource your Live Chat?

By Paul Gandar

Do you pay to outsource your Live Chat? April 22 2020 Live chat first appeared some 20 years ago and it didn’t take long for it became a common method of connecting customers to sales & service teams. Chat (or messaging) evolved due to the shortcomings of email, which lets face it, is really just…

Will Social Messaging Replace Live Chat and Email?

By Paul Gandar

Will Social Messaging Replace Live Chat and Email? July 15 2019 There is a strong case to say that it will. Chat apps such as WhatsApp & Facebook Messenger is a fusion of both real-time chat (and all of the accompanying functionalities such as typing indicators) as well as asynchronous messages with notifications. Asynchronicity is…

Why Customer Service via Messaging Apps is Better than Live Chat

By Paul Gandar

Why Customer Service via Messaging Apps is Better than Live Chat July 01 2019 Most businesses nowadays try to be efficient, convenient and user friendly. Believe it or not, WhatsApp can really help you in all these regards. There many ways where your business can greatly benefit from using WhatsApp, and it’s pretty simple to implement it…