Are you an Estate Agent who outsources your live chat?

By Paul Gandar

Does your Estate Agency outsource its live chat, or are you thinking about live chat to generate leads & valuations? Live chat outsourcing (or managed chat) seems gloriously convenient. On the surface, it promises a golden offering of extended support hours and lead generation, without extra employee strain. By assigning your live chat customer service…

5 tips for touchless sales experiences via the WhatsApp API

By Paul Gandar

WhatsApp is without doubt, the world’s most influential digital communication channel and its adoption in the UK is prolific. Over 65 billion messages are sent everyday on WhatsApp. Just think about that. 65 billion. Every day. This is not a fad for the “yoof” of today, but an essential tool across all age brackets. Since…

Do you pay to outsource your Live Chat?

By Paul Gandar

Live chat first appeared some 20 years ago and it didn’t take long for it became a common method of connecting customers to sales & service teams. Chat (or messaging) evolved due to the shortcomings of email, which lets face it, is really just an evolution of the letter.

Will Social Messaging Replace Live Chat and Email?

By Paul Gandar

There is a strong case to say that it will. Chat apps such as WhatsApp & Facebook Messenger is a fusion of both real-time chat (and all of the accompanying functionalities such as typing indicators) as well as asynchronous messages with notifications. Asynchronicity is one of the key factors that makes messaging so convenient and…