The Secret To Giving Your Sales Staff More Time To Help Them Be More Efficient

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The Secret To Giving Your Sales Staff More Time To Help Them Be More Efficient Activate to edit the task name September 11 2020 Your sales team is there to sell. Sounds simple, however this valuable resource can get pulled in to resolving customer queries and dealing with administration when they should be focused on…

WhatsApp API – notifications & customer care messages explained

By Paul Gandar

WhatsApp API – notifications & customer care messages explained September 03 2019 Whilst WhatsApp API offers businesses the benefit of engaging with customers on the UK’s most messaging app, there are a few important differences to the WhatsApp we use in our everyday personal accounts. WhatsApp define two message types; 1) Notifications (usually fee based)…

The Social Messaging Landscape in 2019 and Beyond

By Paul Gandar

The Social Messaging Landscape in 2019 and Beyond July 15 2019 Customer expectations have transformed dramatically, which in the UK, can be down to the adoption of WhatsApp as a key communication tool in our lives; social customer service is no longer focused solely on swift response times and a friendly tone of voice, neither…

Will Social Messaging Replace Live Chat and Email?

By Paul Gandar

Will Social Messaging Replace Live Chat and Email? July 15 2019 There is a strong case to say that it will. Chat apps such as WhatsApp & Facebook Messenger is a fusion of both real-time chat (and all of the accompanying functionalities such as typing indicators) as well as asynchronous messages with notifications. Asynchronicity is…

Why Front is a better way to manage your email

By Paul Gandar

Why Front is a better way to manage your email July 03 2019 Email is a mess. It’s confusing (ahem, forwards and CCs), stressful (hello, post-vacation email pileup), and often redundant (looking at you, reply-all). The internet is filled with theories of email’s impending doom, claiming email is outdated, inefficient, and a waste of time. And…

Why Customer Service via Messaging Apps is Better than Live Chat

By Paul Gandar

Why Customer Service via Messaging Apps is Better than Live Chat July 01 2019 Most businesses nowadays try to be efficient, convenient and user friendly. Believe it or not, WhatsApp can really help you in all these regards. There many ways where your business can greatly benefit from using WhatsApp, and it’s pretty simple to implement it…