Why Omnichannel is key to any customer facing business

By Paul Gandar

Why Omnichannel is key to any customer facing business May 24 2019 Many businesses, large or small, feel like their customer support systems are up to scratch when they set up a phone system, an Outlook email, and so on. They might even use a ticketing system for a single department for their operations. Many…

How to Avoid these 5 Common Chatbot Mistakes

By Paul Gandar

How to Avoid these 5 Common Chatbot Mistakes May 24 2019 One of the latest trends in the advertising world is conversational marketing, a powerful way to move your buyers through the sales funnel. By establishing authentic experiences with consumers, you build strong relationships with them. Under this type of marketing comes chatbots, a piece…