The Social Messaging Landscape in 2019 and Beyond

By stitchai_admin

Customer expectations have transformed dramatically, which in the UK, can be down to the adoption of WhatsApp as a key communication tool in our lives; social customer service is no longer focused solely on swift response times and a friendly tone of voice, neither is it a channel for only large corporates – consumers expect…

Will Social Messaging Replace Live Chat and Email?

By stitchai_admin

There is a strong case to say that it will. Chat apps such as WhatsApp & Facebook Messenger is a fusion of both real-time chat (and all of the accompanying functionalities such as typing indicators) as well as asynchronous messages with notifications. Asynchronicity is one of the key factors that makes messaging so convenient and…