Manage email addresses like contact@ and team@ in organized team inboxes
Respond to emails, SMS texts, Facebook, Twitter, and website chat, all in Front
See who’s working on what to avoid duplicate replies and dropping the ball on emails
Talk to teammates using internal comments in the original email, instead of forwarding or replying-all
Edit the same email together as a team like Google Docs to write better responses
Assign an owner to follow up on every email and incoming message so there’s no confusion
Move and assign emails by round robin or other set criteria to the right person, team, and inbox
Automatically tag emails based on keywords, client, region, and more to track issues and stay organized
Jumpstart replies with saved email response templates and even respond automatically to customers
Check and manage your calendar right from your inbox — not in another tab or app
Insert potential meeting times into emails to allow people to book meetings in one click
Seamlessly schedule meetings with multiple teammates and prevent double bookings
Gain actionable insights on message volume and issues by customer, time, week, month, and more
Monitor and improve SLAs, first response, and resolution time with customizable reports
Proactively plan and improve operations with productivity and team performance metrics
Save time creating, accessing, and editing CRM data in Salesforce, HubSpot, and more, directly in Front
Stay in sync with Front’s integrations for Asana, Trello, GitHub, and Jira to create tasks from your inbox
Easily connect your inbox to 50+ popular apps, plus your own data with our flexible API
Admin controls like audit logs and access permissions keep your data secure in Front. SAML Single Sign-On and two-factor authentication help your team log in safely.
IMAP sync for Gmail and Office 365 make it easy to get started with Front. Adding other channels is simple with SMTP redirects and OAuth for other messaging services.
Get the added flexibility and admin controls you need to use Front across your company. Easily manage multiple separate user groups with a single Front account.