A DIFFERENT WORLD, A DIFFERENT WAY OF WORKING

Effective communication has never been so important.

EMPOWERING TEAMS

Providing the tools for effective collaboration in emerging channels such as WhatsApp

CONNECTING PEOPLE INTELLIGENTLY

Smart solutions that integrate into existing systems

INSPIRED BY INNOVATION

Realising the power and potential of innovative technology

WORKING SMARTER, NOT HARDER

Streamlining processes with automated solutions

TRANSFORM YOUR BUSINESS WITH A BESPOKE COMMUNICATIONS STRATEGY

We provide a range of innovative digital solutions that enable businesses to manage communications efficiently, support teams to collaborate productively and invite customers to engage effortlessly.

CONNECTING PEOPLE INTELLIGENTLY

When designing communication strategies that enhance engagement between colleagues, customers and clients, we specifically consider and strive to achieve:

CONNECTION

- Supporting popular communication platforms (like WhatsApp) that competitors ‏‏‎ ‎‏‎‏don’t‏‏‎‎‏‏‎ ‎‎‎- Enabling customers to initiate messaging chats via websites or QR codes ‎‏‏‎ -Easily managing communications at scale

COLLABORATION

- Sharing messaging inboxes for team visibility - Setting permission-based access to work communications - Using tools to easily manage the status of leads and enquiries

INNOVATION

- Combining the latest products to create the most effective, innovative solutions - Recognising new trends and understanding the evolution of customer preferences - Using technology to tackle the challenges that new ways of working present

INTEGRATION

- Integrating into existing systems and streamline processes - Recording WhatsApp messages directly into CRM systems for wider visibility - Professionally handling unanswered calls to reduce call abandonment

AUTOMATION

- Using artificial intelligence to pre-qualify enquiries - Capturing leads and directing to the relevant team for rapid handling - Sustaining a presence and high level of customer service out of hours

A DIFFERENT WORLD, A DIFFERENT WAY OF WORKING

The current climate, combined with continuous advances in technology, has prompted new and exciting ways of working and conversing. Employees and consumers demand greater choice and the ability to communicate in a way that is fast, familiar and meaningful through popular platforms like WhatsApp.

“56% of consumers would choose to buy from a brand that offers WhatsApp as an official communication channel than one that doesn’t.”

“The average WhatsApp user opens WhatsApp 23 times per day.”

INSPIRED BY INNOVATION

A mobile-first approach can literally transform a business and we are passionate about helping our clients realise their own potential through powerful solutions. We are committed to continually searching for the most innovative products to keep up with trends and ensure our clients stay ahead of the game.

EMPOWERING TEAMS

Supporting employees to communicate across multiple platforms provides them with the tools for productive collaboration and the ability to deliver enhanced customer service. Meanwhile, our solutions provide management with visibility, reporting capabilities and the assurance of security and compliance.

“97% of your competitors that use WhatsApp are doing so by breaching GDPR & WhatsApp terms.”

“75% of callers hang up at voicemail.”

WORKING SMARTER, NOT HARDER

Increasingly, consumers are demanding companies to be more accessible, more present and more personal. Our solutions focus on utilising smart technology and artificial intelligence to automate processes where possible, enabling employees to do what they do best – providing the personal touch.

SUCCESSFUL STRATEGIES DESIGNED TO MAXIMISE PERFORMANCE

By taking the time to understand a client’s existing set-up, processes, work culture and current challenges, we are able to design a bespoke communication strategy to maximise their success and fit their requirements, capabilities and budgets.

Our mobile-first strategies and WhatsApp solutions support our clients to:

Clients

Select a route to begin your journey

BY INDUSTRY: Retail Recruitment Property Automotive Travel Finance

BY ROLE: Finance Compliance Sales/Marketing

SHORT ON TIME? Let our experts do the work!

We highly recommend getting in touch with us for an open, honest (and easy to understand!) conversation. We’ll get to know your business then explain the options available to successfully tackle the challenges you’re facing. There’s no obligation to take your journey further (although we think you’ll definitely want to!)