Connecting Sales & Service Teams to consumers over WhatsApp

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Team Inbox for WhatsApp

With shared inbox for WhatsApp, businesses can now enjoy friction-less conversations with consumers over the UK’s No. 1 Messaging Application. 

By creating a presence with a WhatsApp account, you can connect your sales & service teams directly to your customers over WhatsApp. 

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Be open for business via any channel, through just one app.

Customers don’t just phone & email nowadays. In our fast changing world, customers use various platforms to communicate. Here at Stitch, we work with the latest cloud platforms to ensure you are easy to do business with, whilst ensuring your teams have the tools to effectively respond & manage conversations at scale. 

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Appoint every lead with your sales team

Our technology can understand your sales enquires and appoint a business appropriate meeting type (be it a phone call, web demo, face to face) and schedule in with the relevant member of your sales team. 

Don’t ever miss a lead again. No more telephone tag. Gives customer great first impression of your business. 

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Email, Chat & Messaging Reporting

How quickly does your organisation respond to emails? How often are web chats abandoned? For so long, ticketing systems have been the only way to measure team response times, yet they are cumbersome and do anything but create an easy to do business with approach. Get insights on team and personal inboxes like you never thought possible to power up your customer engagement experience. 

Transform Your Business

Be Compliant with WhatsApp

Want to use WhatsApp, but concerned about GDPR and compliance? Simply telling staff not to use WhatsApp for client communication (especially in sales & support environments) won't prevent them using it. Stitch delivers your teams tools to leverage WhatsApp API

Be Where Your Customers Are

People are calling WhatsApp the digital extension of the living room! Get inside the circle of trust and speak to customers in real-time via an app they already use. Improve loyalty, increase engagement, build better relationships and differentiate yourself from the competition in one easy move.

Increase CX

Studies show that customer experience (CX) has already overtaken price and product as the key brand differentiator. Let Stitch guide you to adopt the latest technology to ensure you are easy to do business with, yet facilitate your staff with software to manage conversations at scale.

Fully Managed

We want you to enjoy using the technology that helps you perform your daily tasks. We employ highly skilled specialists to do this. You can expect a wide range of reactive and proactive services from our technical team, so you concentrate on the customer, whilst we focus on the technology.

Intelligent Ways Of Working

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AI Driven Intelligent Workspaces

AI is not just for blue chip companies. We bring AI to everyday business applications, such as your email, Business WhatsApp chats, your calendars, your CRM……. We link them together for enhanced user experiences & fast customer engagement times. 
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Give your team the tools they crave

You might not realise but your staff are likely to be using their personal WhatsApp in the workplace. Why? Because its a slick, intuitive solution that Outlook, Teams/Slack can’t replicate. Talk to us about how we can keep you GDPR compliant, and offer your teams the messaging tools they crave.
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Avoid messaging silos

Slack never killed email – it created a business problem of multiple inboxes for users to manage.  Stitch provide single app solutions for a combined inbox for Email, Chat/IM, Webchat, Twitter, Messenger, WhatsApp & SMS – one place to search for conversation history over multiple formats

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Mobile Applications

Allow your staff to engage with customers from various devices to give them a rich and engaging experience from any device of their choice. Respond to customer enquiries on the go over emerging messaging channels such as WhatsApp.

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