With extensive research & consultation, we work with our clients to ensure the direction of their digital communication strategy puts users at their core, ensuring the end solution drives a first class customer experience. From first time customer engagement, through to omni channel messaging management, we will ensure your teams and customers have seamless & scalable engagement.
Customers don’t just phone & email nowadays. In our fast changing world, customers use various platforms to communicate. Here at Stitch, we work with the latest cloud platforms to ensure you are easy to do business with, whilst ensuring your teams have the tools to effectively respond & manage conversations at scale.
Our Success Services team will help you develop people first strategies and implement technical solutions within weeks not months. We offer an end-to-end solution including implementation, education, consulting and tools for adoption. We instil best practises within your organisation, to ensure you maximise your technology investments.
How quickly does your organisation respond to emails? How often are web chats abandoned? For so long, ticketing systems have been the only way to measure team response times, yet they are cumbersome and do anything but create an easy to do business with approach. Get insights on team and personal inboxes like you never thought possible to power up your customer engagement experience.
We can help you make the most of change. Digital transformation demands change. Not only in terms of new technology, but also new processes. And all this change affects the most important factor in any transformation programme of works – people.
People are calling WhatsApp the digital extension of the living room! Get inside the circle of trust and speak to customers in real-time via an app they already use. Improve loyalty, increase engagement, build better relationships and differentiate yourself from the competition in one easy move.
Studies predict that customer experience (CX) will overtake price and product as the key brand differentiator by the year 2020. Let Stitch guide you to adopt the latest technology to ensure you are easy to do business with, yet facilitate your staff with software to manage conversations at scale.
We want you to enjoy using the technology that helps you perform your daily tasks. We employ highly skilled specialists to do this. You can expect a wide range of reactive and proactive services from our technical team, so you concentrate on the customer, whilst we focus on the technology.
Slack never killed email – it created a business problem of silo’d information. One interface for Email, Chat/IM, Webchat, Twitter, Messenger, WhatsApp & SMS – one place to search for conversation history over multiple formats
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