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RETAIL
Smart Solutions For The Retail Industry
Attract new business by adopting an innovative strategy that enables customers to engage with your business easily and effortlessly on their preferred platform and at a time convenient to them.
OMNI-CHANNEL COMMUNICATION
Connect Better With Your Customers With More Channels.
- Give your customers more choice and control by offering your customers their preferred method of communication, processes will run smoother and your level of service will be enhanced.
- Provide a personal service that mimics personal life by conversing with customers using their choice of communication, the conversation becomes effortless and the foundations for developing a good relationship are already in place.
- Ensure compliance with an increasing preference for texting and messaging via WhatsApp by ensuring consent is captured, conversations are recorded and CRM systems are instantly updated.
- Attract customers and stand out from your competitors Businesses that are easy to connect and engage with will inevitably attract more customers.
- Receive faster responses when contacted via a familiar method of communication, people are much more likely to respond quickly, avoiding wasted time repeatedly chasing or playing telephone tag.
- Securely share documents When you hit those critical milestones in the sales or service process, you can avoid unnecessary delays through securely sharing documents via WhatsApp.
LEAD2WHATSAPP
Automate Your Lead Opportunities And Save Time.
- Convert third party sites to lead opportunities to instant WhatsApp conversations.
- Pre-qualify leads and automate conversations within WhatsApp and prompt customers to define their query and provide initial information in order to pre-qualify leads and assign them accordingly.
- Use automated chatbots to interact with customers via a website chat interface and efficiently handle queries that don’t require human interaction.
VOICE2WHATSAPP
No More Missed Phone Callers And Annoying Telephone Tags.
- Unanswered phone calls can automatically be turned into WhatsApp chats in order to seamlessly begin the customer journey, rather than lose them completely.
- Use automation bots to keep qualified leads engaged until you are available to communicate with your leads.
- Prevent losing potential leads by giving instant responses and grow strong relationships.
"Probably the best thing about Stitch’s solution is the bot which responds automatically to our customers. It has halved the number of queries we need to spend time actively responding to and instead sets up appointments for us using our own calendars."
"Probably the best thing about Stitch’s solution is the bot which responds automatically to our customers. It has halved the number of queries we need to spend time actively responding to and instead sets up appointments for us using our own calendars."
WHATSAPP MARKETING
Promote Your New Vehicle Listings To New And Old Clients With WhatsApp Marketing
- Broadcast updates on your vehicle listings to 100s of contacts in one click and target the right audience.
- Market new property to clients in WhatsApp instantly using WhatsApp CRM.
- Take advantage of the 7x greater read & open rates in comparison to standard emails and boost sales opportunities.
TEAM COLLABORATION
Keep Track Of All Your Conversations In One Place
- Promote collaborative working with shared inboxes which allows teams to work better together, quickly handling queries and assigning responsibilities.
- Manage incoming traffic more effectively by implementomg a shared WhatsApp inbox for greater team visibility to enable smart collaboration and a better service provision.
- Efficiently manage social media channels Receive, review and respond more effectively to comments on Twitter and Facebook through a single platform with shared visibility.
- Gain visibility of company communications by utliising tools to monitor communications and view reports & analytics to review individual/team performance.
Why use WhatsApp?
We asked how quickly customers expected a reply if they sent a WhatsApp message to a business.
0
%
Expect higher digital
customer service today then
12 months ago
0
%
Would choose a business using WhatsApp Business over a competitor who
doesn’t
0
%
Stopped doing
business with a brand due to a
poor digital experience
LEAD GENERATION
Direct all your marketing channels with WhatsApp Integration
- Encourage more connections and allow customers to easily submit quick enquiries and initiate messaging chats via websites or QR codes.
- Direct leads from social media and targeted paid advertisements to the intended sales representative.
- Capitalize on high-interest prospects from 3rd party marketplace with integrated WhatsApp functionality.
- Let customers start a WhatsApp chat from your website. No need to outsource your live chat to a 3rd party.
- Support your teams with Virtual Mobiles which conveniently enables employees to use a business number from their own handset whilst keeping business and pleasure separate.
Our Clients Are Currently Benefitting From:
WhatsApp Business API
Communicating with customers using the world’s most popular messaging app.
Team Inbox For WhatsApp
Using one WhatsApp number and unlimited team members who access a shared inbox to collectively manage conversations.
Social Media Messaging
Using Omni channel messaging to manage multiple channel threads in a single application.
We highly recommend getting in touch with us for an open, honest (and easy to understand!) conversation. We’ll get to know your business then explain the options available to successfully tackle the challenges you’re facing. There’s no obligation to take your journey further (although we think you’ll definitely want to!)